General enquiries & reception
Office of the Executive Director
First point of contact for anyone who is unsure which team they need. We answer every message within three working days.
horvathtamas6554@gmail.com · +374 10 56 02 12
Contact
Talk to the people who do the work
Our office in central Yerevan is open to beneficiaries, partners, journalists and auditors alike. Every enquiry is logged, assigned an owner and answered — no message disappears into a generic inbox.
Head office
Where to find us
- Organisation
- Նորարար ու Հավասար / Innovative and Equal
- State registration
- MOJ: 211.171.1242074
- Postal address
- 14 Petros Adamyan St, Yerevan 0010, Armenia
- Telephone
- +374 10 56 02 12
Opening hours
- Monday – Thursday09:30 – 18:00
- Friday09:30 – 16:00
- Saturday (walk-in advice clinic)11:00 – 14:00
- Sunday & public holidays—
The building is step-free from the street, and a hearing loop and Armenian Sign Language interpretation can be arranged with five working days' notice. If travelling to us is a barrier, our regional coordinators will meet you in your own community instead.
Who to write to
Departments and direct lines
Programme participation & beneficiary support
Programmes Unit
Applications to digital literacy cohorts, rural entrepreneurship grants, and referrals from schools, clinics and municipalities.
horvathtamas6554@gmail.com · +374 10 56 02 12
Donors, grants & institutional partnerships
Partnerships & Compliance
Due diligence packs, audited financial statements, logframes and co-funding proposals are available on request.
horvathtamas6554@gmail.com · +374 10 56 02 12
Media, research & speaking requests
Communications & Research
Interviews in Armenian, English or Russian, dataset access for academic partners, and permission to reproduce our published figures.
horvathtamas6554@gmail.com · +374 10 56 02 12
Safeguarding & complaints
Designated Safeguarding Lead
Confidential channel for concerns about the conduct of staff, volunteers or partners, including anonymous whistleblower reports.
horvathtamas6554@gmail.com · +374 10 56 02 12
Across Armenia
Regional coordination
We deliberately do not run a call centre. Each of Armenia's provinces is covered by a named coordinator who lives in the region, speaks with local self-government bodies weekly, and can visit a household or a school within a few days of a request. If you contact the head office about a specific community, your enquiry is forwarded to that coordinator and you are copied into the handover, so you always know who has your case.
Coordinators hold open advice hours in partner libraries, community centres and municipal buildings. Dates for the coming quarter are published on our programme calendar and announced through village administrations, so that participation does not depend on having a smartphone or a stable internet connection.
- Shirak & Lori (Gyumri hub)
- Syunik & Vayots Dzor (Kapan hub)
- Tavush & Gegharkunik (Ijevan hub)
- Armavir, Aragatsotn & Ararat (Yerevan hub)
- Kotayk & Yerevan city (Yerevan hub)
Before you write
How to get the fastest useful answer
Tell us the community you are writing from, the programme or report you are asking about, and the language you would like us to reply in. Enquiries in Armenian, English and Russian are all welcome and are answered in the language they arrive in.
Please do not send identity documents, medical records or bank details by email. If a case genuinely requires such information, a caseworker will arrange a secure channel or an in-person appointment. Safeguarding concerns are handled by the designated lead and never discussed with the person they concern before an assessment is complete.
Journalists working to a deadline should mark the subject line “PRESS” with the deadline date; we aim to respond the same working day.